HELP CENTRE

Frequently Asked Questions

What exactly is GlideFlo? +

GlideFlo is a cloud-based workflow automation platform that slashes repetitive tasks and streamlines your processes, whether it's insurance claims, compliance checks, or back-office operations. It uses AI, a low-code interface, and real-time analytics to help you work smarter, not harder. You can run it yourself as a platform, or have us run one of our ready-made campaigns on it for you.

What is the difference between the platform and your campaigns? +

The platform is Glideflo run by your team: your workflows, your rules, your dashboards. The campaigns are Glideflo run by ours. We currently offer three: Re-engagement for motor finance back books, Glideflo Pro tax claims, and a re-engagement service written for insolvency practitioners. Every campaign is priced in the open, with a live model you can drive before you ever speak to us.

Do I need to be a tech guru to use it? +

Not at all. GlideFlo's low-code design means anyone can drag and drop workflows, set up rules, and even build custom fields without needing a dedicated developer or an IT overhaul.

Is it only for insurance companies? +

Nope. While GlideFlo was born in the high-stakes world of claims management, any data-heavy or rules-driven process can benefit, from financial services to contact centres to legal firms. We also run dedicated campaigns for motor finance claims books and for the insolvency practitioners realising them.

How does GlideFlo handle compliance? +

We built GlideFlo in a strict regulatory environment, so it comes with audit trails, permission controls, and strong encryption out of the box. Our campaigns go further still: outreach runs inside PECR and UK GDPR, with quiet hours, a one-click STOP on every message, permanent opt-outs and vulnerable-customer routing built in, and every action timestamped into a six year audit vault.

What kind of ROI can I expect? +

On average, clients enjoy at least a fourfold return on their investment. We've helped mid-size teams replace the work of 10 full-time staff, and large enterprises save millions annually. Your actual ROI depends on your current processes and volumes; the calculator on our homepage gives you a quick first estimate.

Does it integrate with our existing systems? +

Absolutely. GlideFlo comes with a wide range of integrations, plus open REST APIs and webhook support. That means you can quickly connect your CRM, billing, or other tools, no data silos required.

How is pricing structured? +

Two ways, depending on how you use us. The platform is a monthly subscription scoped to your operation: book a demo and we'll size it with you. The campaigns are pay-for-what-you-use: delivery costs passed through at openly published rates, our mark-up printed next to them and falling as spend grows, with no set-up fee and no minimum term on re-engagement. You can price any campaign yourself online before speaking to us.

Why do you publish your campaign pricing? +

Because your advisers will run our numbers through their own tools before the second meeting, and we would rather they did. Every rate is published, versioned and defensible, and nothing is bespoke to any reader: the rates you see are the rates every client gets. In this market, the vendor whose numbers check out is the one who gets the book.

What is Glideflo Pro? +

Glideflo Pro is our fully managed motor finance tax claims service. There are no credits and no black box: every email, text, connected minute and identity check is passed through at published rates, plus a published mark-up that starts at 60% and falls to 30% as spend grows. You can start with a 10,000 customer trial. Design your service here.

Do you work with insolvency practitioners? +

Yes. We run a dedicated re-engagement campaign for administrators and officeholders of claims books, designed to preserve the realisable value of a funded book: fresh signed authorities and free-route acknowledgements under CMCOB 4.3.1R(1A), at openly published rates, approved one round at a time. Benchmark the book here.

Can I use GlideFlo as a CRM? +

Yes! We include a built-in CRM component for teams who need it. You can add custom tables, fields, and relationships to tailor everything to your unique business workflows.

Who are Glideflo? +

We are the team that recovered close to a billion pounds for claimants at We Fight Any Claim, and we run a lean Australian claims operation on this same platform from the UK today. Glideflo is a product of FSG Global Limited. We are a technology company serving claims firms: your book is a client relationship, never our opportunity, and your customers are contracted to you throughout.

Do you offer support if we get stuck? +

Definitely. Every client gets dedicated support from the team that built the platform, and campaign clients can follow progress in a live dashboard they can open at any hour.

How do we get started? +

Book a demo and see GlideFlo in action. For the platform, we'll help you size the package that makes sense, then onboard you with a simple process. For a campaign, you don't even need to wait: open any campaign page, drive the model yourself, and talk to us when the numbers look right.

Still Got Questions? Get in Touch

Email | hello@glideflo.co.uk
Telephone | (02921) 685 251

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The GlideFlo office

Campaigns

Motor Finance
Tax Claims Re-engagement Pricing
Insolvency
Insolvency Practitioners