Glideflo Pro pricing
A decade of telling them they are underpaid.Money they may be able to claim now.
Glideflo Pro runs a fully managed HMRC tax recovery programme across the clients in your equal pay book: qualification, outreach in your firm's name, identity checks, document processing, signature and submission through our HMRC registered tax partner. It runs under a separate authority and a separate, published fee, and nothing about it touches the equal pay claim, the damages-based agreement or the union. Your fee earners and claimant teams do nothing operationally, and you see every penny of what it costs, because we price it the only way we price anything: our delivery cost, passed through at published rates, plus a published mark-up.
For your diligence
Glideflo is a product of FSG Global Ltd, registered in England and Wales, company 14060302. We pay the Real Living Wage of £13.45 an hour. Carrier rates for SMS and email are published by suppliers and can be verified independently, and the build-up of every figure on this site is set out openly on the Rate card page. Nothing here is bespoke to any reader: the rates and the margin schedule are the same for every firm.
The clients you have carried for a decade
On 12 May 2026 the Court of Appeal refused Tesco's challenge to how the tribunal assesses the jobs being compared, and the tribunal's ruling on Tesco's material factor defence was expected this autumn (reported April 2026). Asda's material factor hearing is listed to begin on 23 November 2026 (GMB, 3 March 2026). Morrisons' material factor hearing was listed from 29 April 2026, running into September, with its ruling to follow. At Next, the Employment Appeal Tribunal on 7 September 2026 left most of the findings in place and reversed one, and the claimants have said they intend to appeal. Whatever each tribunal decides, your clients are likely to be asked for documents, details and patience before any award is paid.
Those clients are shop-floor staff, many of them part-time and many of them married or in a civil partnership with a partner in work. That makes them a natural fit for Marriage Allowance, a claim Glideflo already runs, alongside Pension Relief where it applies. Recovering tax for them now can earn the firm fee income, offers the client money they may be able to claim, and gives you a reason to be in touch that has nothing to do with the tribunal.
Where the money goes
HMRC pays the refund to our HMRC registered tax partner. Out of it comes your firm's fee, at the rate you set and the client agreed before anything was filed. Our HMRC registered tax partner takes 25% plus VAT of that fee for the compliance sign-off that makes every claim filable, pays the balance of the fee to your firm, and pays the rest of the refund to the client. No money passes through your client account. Nobody on your team files a form, and no client is asked to pay anything up front.
Your fee on a tax refund is a separate agreement from your damages-based agreement, is not part of it, and is shown to the client as a second, smaller fee on money that would otherwise go unclaimed.
The programme itself is priced exactly like every Glideflo service: every email, text, connected minute, identity check and signature at the rate we actually pay, published on the rate card, with our mark-up printed next to it. There are no credits, seats or bundles, because a credit is not a thing a COLP can price check.
Run your own book through the model and see. Every figure is illustrative and every assumption is on the page.
What the service does
Find and engage
The platform qualifies every client against each claim type, then runs the outreach itself in your firm's name, email, text and UK based telephone agents, on a cadence of fifteen dated rounds that only ever contacts the clients who have not yet signed up. Quiet hours, one-click STOP and vulnerable client routing apply to every message.
File and submit
Identity checks before anything moves, AI document processing, electronic signature and submission through our HMRC registered tax partner, who carries compliance sign off on every claim that goes in.
Prove and pay
Every action is timestamped into a six year audit vault, and every won claim is reported per case with the split shown, so the client's refund and your firm's fee are evidenced for your COLP, in a dashboard you can open any hour of any day.
How a won claim splits
HMRC pays the refund to our HMRC registered tax partner. Your firm's fee comes out of it at the rate the client agreed, and the client keeps the rest.
Out of your fee, our HMRC registered tax partner takes 25% plus VAT, an effective rate of 30%. They are the ones who carry compliance sign off on every claim that goes in, which is what makes the whole thing filable. That share is deducted at source, so it never appears on an invoice and never reaches your client account.
Every fee figure anywhere on this page is already net of the tax partner's share. Move the fee rate slider on the Service page and this splits with it. Your firm's fee is shown on the dashboard and in every export, case by case.
Written for the firm's obligations
There is no rule that says an equal pay firm must offer its clients tax recovery, and we do not pretend there is. What there is, is a book you have asked to trust you for ten years, a regulator that looks hard at fees charged to low-paid clients, and a programme that gives both something to see.
A client who has waited twelve years to be told she was underpaid has every reason to ask why nobody mentioned the tax she may be able to claim. This programme asks the question in your name, under a separate authority and a separate, smaller fee, inside controls your COLP can evidence, and it never touches the claim, the DBA or the union. The Compliance page sets out each obligation and how the programme meets it.
Who we are
The team behind the platform
We are the team behind those numbers, and we run a lean Australian claims operation on this same platform from the UK today. Glideflo is a product of FSG Global Limited.
We are a technology company serving regulated firms. Your book is your client relationship, never our opportunity. We do not buy claims, we do not compete for claimants, and we never touch the equal pay claim.
Why the price is public
Your COLP and your funder will run these numbers through their own tools before the second meeting. We would rather they did. Every rate on this page is published, versioned and defensible, because in this market the vendor whose numbers check out is the one a COLP can sign off.
The same rate card prices our re-engagement service, and spend on either counts toward your position on the mark-up ladder.
Ready to benchmark the book?
Bring the size of your equal pay book and your view of its contact data. We will run it through the model with you, show you the first-500 plan, and send the three documents.
Design your programme
Every round
| Round | Day | Week | Touch | Rate | Sign-ups | Still to reach | Emails | Texts | Invoiced |
|---|
The response curve falls because the pool empties, not because contacts go cold. Every round only contacts the clients who have not yet signed up, so the still to reach column shrinks as your book converts and your outreach spend falls away with it. The rate column shows the share of your whole book expected to sign up in each round. Count every client you act for, current and former employees alike, whichever retailer their claim is against. Leave out registrations of interest you have not yet taken on, union-funded members until the union has agreed, and anyone who has asked not to be contacted. Check with your COLP and DPO which clients the firm may lawfully contact about a separate service.
Our communication strategy is calibrated on real world outreach campaigns run on this platform, timed to maximise client touch points within PECR and the other relevant guidelines. Every message goes out in your firm's name. A client signs a single tax authority once, separate from the equal pay claim and from any agreement about it. Every claim type they qualify for then runs off that one signature. The invoiced column applies your effective mark-up to the delivery cost of each round. Where an equal pay book is split across retailers or fee-earner teams, programmes can run per retailer or per team, with consolidated reporting.
Every month
| Month | Sign-ups | Claims opened | Submitted | In queue | Invoiced | Fees landing | Fees to date | Net position |
|---|
Estimated claims, win rates and fee income are illustrative, not a guarantee. Outcomes depend on the quality, completeness and consent of the data you provide, and on HMRC processing. Nothing in this model relates to, or predicts, the outcome of any equal pay claim. The invoiced column includes our margin, applied in line with the mark-up ladder on the Your price page. All figures exclude VAT.
What you get, and how you get it
Live dashboard
Watch the programme as it runs. Qualification, outreach, claims and fees appear in your dashboard in real time, with drill down to any single client.
Full export
Download everything. Each case exports with its documents, signatures, submission record and audit certificate, one at a time or in bulk. Your data stays yours.
Straight into your system
Standard connectors and webhooks are included, so cases and refunds can flow directly into your CRM and accounts. Anything bespoke is passed through at cost, like everything else.
Compare the three cadences
| Cadence | Reach ceiling | Sign-ups | Claims won | Delivery cost | Margin | Your invoice | Per won claim |
|---|
How you pay
Monthly in advance
Each month is quoted before it starts and runs once it is funded. You are never exposed beyond what you have already approved, and neither are we. Priced at the published mark-up.
Quarterly in advance
Fund the coming quarter in one payment and we take two points off the mark-up in every tranche.
Phase up front
Pay the phase in full up front and we take five points off the mark-up in every tranche. The mark-up never falls below twenty five percent.
If a month is not funded the programme pauses, and a pause of more than thirty days closes the phase out. Any unspent balance is repayable at any time, less a £100 administration fee. You can also leave it on account for any future Glideflo service and we will add ten percent to it.
Your invoice
Your invoice
Where our margin sits
On this configuration, of the delivery cost only exists once a client actually engages and a claim is opened. The identity check, signature, document processing and archive lines are charged per claim, so if engagement comes in below the model those costs are never incurred and the invoice falls with them. That matters for a firm already funding a long-running litigation: the downside is capped by what you approve each month.
Payment schedule
| Payment | Due | Covers | Amount | Running total |
|---|
How the price is built
We pass through cost
Every email, text message, connected minute, identity check, signature and megabyte of archive is charged at what it actually costs us to deliver. Those rates are published on the rate card, and you can verify most of them independently.
We add our margin
We add a published mark-up on top of that cost. It starts at 60% and falls to 30% as your spend with us grows, and spend on re-engagement moves you down it too. It is a schedule rather than a negotiation, and it is the same for every firm.
That is the invoice
Your invoice carries two lines: what the service cost to deliver, and what we added. On a pilot there is a third, the £2,500 concierge, once. Beyond that there is nothing else on it, no platform fee, no licence and no credits.
Funding the programme alongside the litigation
Nothing runs until it is paid for, and each month is a discrete, capped spend approved in advance. Fee income from won claims lands while the equal pay claim is still running, so later months can be part-funded from earlier fees, depending on when HMRC pays. If your book is funded, the programme can be scoped so your funder, or the union, sees the spend, the fee income and the client split before any month starts.
One question only you can answer: does your litigation funding agreement, or the union's funding terms, say anything about new services to the client book, or new lines of income? Every agreement differs, so check yours before the first month is approved.
Mark-up ladder
| Tranche | Invoiced spend from | Invoiced spend to | Mark-up | Cost priced here | Margin |
|---|
Where the money goes
Your return
Invoice against fees
The submission queue
On this configuration
Why there is a ceiling
We submit no more than five thousand claims to HMRC in any one month, across every claim type. That is an operational limit we hold ourselves to, because volume filed carelessly is how a book gets flagged rather than paid.
Claims are prepared as fast as your book converts. If preparation runs ahead of the ceiling the surplus waits in a queue and goes in the following month, oldest first, shared proportionately across claim types, so nothing is lost and everything arrives a little later.
One claim, worked end to end
The outreach share allocates the whole cost of contacting your book, including the clients who never respond, across the claims that open. Every other line is charged only when the claim itself exists. Values shown are the calibrated averages used throughout this model.
Marriage Allowance, the claim your book is built for
Why shop-floor books
Marriage Allowance lets someone who is married or in a civil partnership transfer part of their unused personal allowance to a partner who pays basic-rate tax. Lower-earning women with working partners are the households it was designed for. We have no data on your book, so the model keeps the same conservative defaults as every other; the words are ours, the numbers are the model's.
It does not depend on the tribunal. It can be filed today, and it can pay this year, whatever happens to the equal pay claim.
Who the money goes to
Most Marriage Allowance refunds on this book will be paid to the client's partner, who signs alongside the client. The sign-up collects both.
The fee and the split are the same as on every other claim, and both people see them before anything is filed.
What the client sees
A message from your firm, with "equal pay" in the first line so it is recognised, then a plain statement that this is a separate service about tax. No cash offer, no unfamiliar sender, no pressure. Clients flagged as vulnerable are routed to a slower, human-led cadence, by phone or by post, or excluded, as you instruct.
Equal pay settlement tax check, ready when confirmed
Pending confirmation, by design
HMRC's own guidance says an equal pay award or settlement is arrears of pay, that "liability to tax arises in the year of entitlement not in the year of eventual payment", and that "it is incorrect to treat the lump sum award as earnings of the year in which it is paid" (EIM02530). Where an employer pays the arrears as a lump sum in the current year instead, HMRC's PAYE manual notes that "this may give rise to higher rate liability on employees who are basic rate taxpayers", and HMRC reviews the year with the employee's P60 and a breakdown of the payment by tax year (PAYE70023).
Until awards are paid, and until our HMRC registered tax partner confirms the check, the claim type is shown on the Service page as coming soon, outside the model, at zero cost and zero volume. If it is confirmed and the day comes, we switch it on. There would be no activation fee and no reconfiguration, and the claims would join the pipeline at the same published rates as everything else.
Who it could help
If an award is taxed as a lump sum in the year it is paid, some clients may overpay: part-timers with unused personal allowance in the years the pay was due, anyone pushed into higher rate for one year, and former employees, who may be taxed with no allowance at all.
A book that has been through this programme is already consented and contact-verified, which is exactly what that check would need. Nothing here is a view on whether, when or how much any equal pay claim will pay.
Illustrative, honestly
Every projection on this page is a model, not a promise. Engagement, win rates and claim values are calibrated from our operating experience and published sources, and the model is built so you can move every assumption yourself and watch the consequences. Nothing here guarantees an HMRC outcome, and your own results will depend on the quality and consent of your data. We publish the workings precisely so that your COLP can pull them apart. Nothing on this page is a view on the merits, timing or value of any equal pay claim.
Why we publish this
Carrier rates for text and email are published openly, wages in South Wales are a matter of public record, and employer national insurance and pension contributions are set by government. You could rebuild most of this table yourself.
There is therefore no advantage in hiding any of it, and a real advantage in not pretending. We would far rather discuss whether our costs are right than argue about whether our price is fair. If you believe any line here is wrong, bring us a supplier quote and we will happily compare.
We pay the Real Living Wage of £13.45 an hour rather than the statutory minimum of £12.71. That adds slightly to the cost of every minute, and we believe it is the right way to run a contact centre.
Rate card
What we pay, passed through at cost
These rates reflect our current supplier costs, so final pricing may be adjusted if those underlying costs change. We will give you advance notice in the unlikely event this happens prior to the next stated review period. SMS rates are per message of up to 160 characters, and our templates are built to fit a single message. This is the same rate card that prices our re-engagement service.
How the agent minute is built
Delivery assumptions
What these assumptions mean
You are charged for connected minutes only. Dialling time, voicemail and wrap-up are absorbed in the utilisation figure, which is why the minute rate is set where it is. Each call round dials only the clients who have not yet signed up, at the connect rate your book quality implies, and nobody is dialled again once they have answered.
Outreach volumes fall round by round because every round contacts only the clients still to reach. Claim handling is separate and is charged per opened claim at the published usage for that claim type, so a Pension Relief claim carries more work than a Marriage Allowance claim and is priced accordingly.
Identity checks, postage, document processing and archive are charged per opened claim, never per client, so a client who never signs up never generates those costs. Submission to HMRC is capped at five thousand claims a month across all claim types.
The small print that matters
Compliance carried properly
Every claim is submitted through our HMRC registered tax partner, who carries sign off. Outreach runs inside PECR and UK GDPR with quiet hours, permanent opt-outs and vulnerable client routing built in, and the full service is documented for your own regulator, whether that is the SRA or the FCA; for unions, your own rules and the Certification Officer. For CMCs, the tax service is documented as unregulated and kept separate from FCA-regulated claims activity.
Contracted cleanly
The binding suite is three documents: this commercial schedule, a service agreement and a data processing agreement. We act as processor, you remain controller, and your book cannot be used for anything except your own programme. It is never used in, shared with, or reported into the equal pay claim.
Run to service levels
The platform is operated to a 99.5% uptime service level with defined response times, and every case, document and call recording is retained in the audit vault for six years. We file no more than five thousand claims to HMRC in any one month, across every claim type.
Built for clients the whole country has heard are underpaid
This page is for the people who sign the programme off. A second fee charged to low-paid clients is the first thing the SRA, a union or a journalist will look at. Every contact in this programme is issued in your firm's name, about the client's own tax, under a separate authority and a separate fee, inside controls you can show the SRA.
Your obligations already point this way
| Source | What it says | What that means here |
|---|---|---|
| SRA Principles, Principle 7 |
Act in the best interests of each client. | The refund is the client's money. The fee is published, agreed up front and shown per case. A client who does not want the service is never chased. |
| SRA Code of Conduct for Solicitors, paragraphs 8.6 and 8.7 | Give clients information they can understand, and the best possible information about how their matter is priced. | Each client gets a plain-English authority stating the fee rate, the tax partner's role and what they keep, before anything is filed. |
| Code, paragraph 8.9 | No unsolicited approaches to members of the public to advertise legal services, except to current or former clients. | The programme only contacts the firm's own clients, in the firm's name. This does not replace the PECR rules below. |
| Code, paragraph 8.10 | Clients must understand whether and how a service is regulated, including services from a separate business, and a separate business must not be presented as SRA-regulated. | Every message and the authority say the tax claim is handled by an HMRC registered tax partner and is not an SRA-regulated service. |
| Code, paragraphs 5.1 and 5.3 | Tell the client about any financial interest in a referral or fee sharing, put fee-sharing agreements in writing, and get informed consent before referring a client to a separate business. | The firm's fee is disclosed in the client authority, the agreement between the firm and the tax partner is in writing, and the client opts in. |
| Code, paragraph 4.1 | Properly account to clients for any financial benefit received as a result of their instructions, unless they agree otherwise. | The client's agreement to the firm's fee is recorded on every case. |
| Code, paragraph 6.3 | Keep current and former clients' affairs confidential unless disclosure is required or permitted by law, or the client consents. | Sharing client data with Glideflo, as processor, and with the tax partner needs a lawful basis, decided by your COLP and DPO, under a data processing agreement. |
| SRA high-volume consumer claims programme and warning notices | Firms must not put their commercial interests ahead of their clients', must vet third parties, must manage financial safeguards, and must market lawfully. | Glideflo and the tax partner come with a due diligence pack. Fees come only from won refunds, never from the client up front. The programme gives your COLP evidence of client contact, consent and fee transparency across the book. |
| PECR regulations 22 and 21, and ICO guidance | Marketing email and texts need consent or the soft opt-in, and the soft opt-in covers only the sender's own similar products and services, with an opt-out at collection and in every message. Live calls are permitted unless the number is registered with the TPS or the person has objected. | A tax recovery service delivered through a third-party tax partner is unlikely to count as the firm's own similar service to equal pay litigation. Plan on consent for email and text, and screen calls against the TPS, as your DPO directs. |
| UK GDPR, purpose limitation and lawful basis | Personal data collected for one purpose cannot be reused for an incompatible one without a lawful basis. | The data specification carries a consent and contact-preference field, and we contact only the clients the firm marks. |
| FCA position on CMCs doing unregulated claims (CMCs only) | Tax claims are unregulated claims activity. CMCs must tell people clearly what is and is not regulated, keep the two separate, and consider Consumer Duty fair value. | For CMCs, the page and every client message say the tax service is not FCA-regulated, and the FCA authorisation is never used to badge tax claims. |
| Damages-Based Agreements Regulations 2013, regulation 7 | In an employment matter, a damages-based agreement must not provide for a payment above 35% of the sums ultimately recovered by the client, including VAT. | The tax fee is a separate agreement about a separate sum, an HMRC refund rather than the award. It is never presented as part of the damages-based agreement, added to it, or taken from the award. A regulatory solicitor should confirm the separation. |
| Your firm's own client care letter | Equal pay client care letters typically say client data is used for the claim and to tell clients about the firm's own services, with no disclosure to third parties without consent beyond the legal work and any funder's requirements. | A tax service run through a third-party tax partner is not the firm's own service, so the first email or text needs consent, and sharing client data with Glideflo and the tax partner needs a lawful basis that your COLP and DPO settle under the data processing agreement. |
| Union-funded claimants: union rules, and Certification Officer oversight of unions | Where a union funds the claim, the union, not the firm, holds the member relationship and pays for the claim. Member benefits are governed by union rules and judged by members. | Union-funded members are a separate lane with a separate fee structure. Nothing goes to them under your firm's name without the union's agreement. |
We are not lawyers and this is not legal advice. Your COLP will want to check how the fee sits with your client care terms and your damages-based agreements, and how the client authority is worded.
Fees on low-paid clients
Your clients already pay a success fee on their award, or their union does. The tax fee is separate, smaller, on money that would otherwise go unclaimed, and shown to the client before she signs, with the free HMRC route stated. You set the rate; the model shows what each rate pays you and her. This page opens at 20%, and the fee rate slider on the Service page runs from 15% to 40%.
If your union partner wants a member-benefit structure instead, we have one; talk to us before the first message.
Four lanes, because not every client is in the model
In the model
Clients still working for the retailer or council their claim is against, whose contact preferences allow it. Marriage Allowance now, and the settlement tax check if and when an award is paid. Programmes can run per retailer or per fee-earner team, with consolidated reporting.
In the model, the same claims
Leavers are still your clients, so you stay in touch with them about the claim, but the tax service needs its own consent. The same claims apply, and if the settlement tax check is ever switched on, leavers paid after their P45 may be the clients it helps most.
Out until the union agrees
Where a union funds the claim, the union conversation comes first. Union-funded members stay out of the model until the union has agreed a fee structure, and nothing goes to them under your firm's name without that agreement.
Out
People who have registered interest but not yet instructed you are not clients. A message to them about tax would be marketing to the public, under paragraph 8.9 of the Code and PECR, so they stay out of the model entirely.
Clients flagged as vulnerable, in any lane, are routed to a slower, human-led cadence, by phone or by post, or excluded, as you instruct. Flags you hold pass through to us.
Data protection, security and stopping
Our role, and where the data lives
We act as your data processor, handling the data you provide only on your documented instructions; you remain the controller, and a Data Processing Agreement forms part of every programme. The data is hosted in the UK, encrypted in transit and at rest, restricted to the staff running your programme, and never used to train models or sold. It is shared only with our sub-processors, whose current list we share on request, and with our HMRC registered tax partner, who needs it to make each claim.
Retention, breach and requests
Authority, claim and audit records are held for six years in the audit vault, so every signature and submission stays evidenced, while contact data is returned or securely deleted on completion, on your instruction. Any personal-data breach affecting your records is notified to you without undue delay, and any subject access request we receive is passed to you promptly, with the vault records to support your response.
How a client stops
Every message carries a one-click STOP, opt-outs are permanent across every channel, and nothing in the journey obstructs a client who chooses to stop, to cancel, or to claim from HMRC themselves for free.
For COLPs
What we need from you
A data extract of the book, for which we share the field specification, contact preferences and vulnerability flags, your approval of every template that goes out in your name, and a named contact for the round-by-round sign off. Nothing else.
How it starts, and how it stops
The first five hundred cases run end to end while your COLP watches, so you see real eligibility, real vulnerability handling and real complaint rates before the rest of the book moves. The pilot carries a one-off £2,500 concierge charge for tailoring the communications plan to your exact specification, and there is no minimum term. Stopping is as simple as not funding the next month.
What you get for the SRA, your funder and the union
A live dashboard, per-case reporting that shows the refund, the tax partner's share, the firm's fee and what the client kept, and exportable audit certificates for every signature.
What happens at the end
Everything exports in bulk. Client data is returned or securely deleted on your instruction, and the vault record is retained for six years.
Discussing a programme on your book?
We are happy to walk your COLP through the model, share the compliance pack and the Data Processing Agreement, and price a programme on the book as it stands.