Glideflo Pro pricing
Your back book is a fee engine.We run it. You watch the till.
Glideflo Pro takes the customers you already own and works them from first hello to won claim: qualification, outreach, identity checks, document processing, signature and submission through our HMRC registered tax partner. You do nothing operationally, and you see every penny of what it costs, because we price it the only way we price anything: our delivery cost, passed through at published rates, plus a published mark-up.
The black box problem
Most of this market sells in bundles, seats or credits. A credit is not a thing you can price check. It is a token whose value depends on a conversion table the vendor controls, and when a pension claim burns five times the credits of a smaller claim, nobody outside the vendor can say whether that reflects cost or appetite.
We know, because we used to sell this service in credits ourselves. Buyers told us plainly that it felt like a black box, and they were right to push. So we removed the box. Glideflo Pro is now priced exactly like our re-engagement service: every email, text, connected minute, identity check and signature at the rate we actually pay, published on the rate card, with our mark-up printed next to it.
If you have seen an older Glideflo Pro quote in credits, this page supersedes it, and on a like for like book the numbers here are lower. Run your own book through the model and see.
What the service does
Find and engage
The platform qualifies every customer against each claim type, then runs the outreach itself, email, text and UK based telephone agents, on a cadence of fifteen dated rounds that only ever contacts the customers who have not yet signed up.
File and submit
Identity checks, AI document processing, electronic signature and submission through our HMRC registered tax partner, who carries compliance sign off on every claim that goes in.
Prove and pay
Every action is timestamped into a six year audit vault, every won claim pays your fee, and the whole pipeline runs in a dashboard you can open any hour of any day.
How a won claim splits
HMRC pays the refund to your customer. You keep your fee out of it and they keep the rest, exactly as you have always done. Nothing about that changes.
Out of your fee, our HMRC registered tax partner takes 25% plus VAT, an effective rate of 30%. They are the ones who carry compliance sign off on every claim that goes in, which is what makes the whole thing filable. That share is deducted at source, so it never appears on an invoice and never reaches your account.
Every fee figure anywhere on this page is already net of the tax partner's share. Move the fee rate slider on the Service page and this splits with it.
Who we are
The team behind the platform
We are the team that recovered close to a billion pounds for claimants at We Fight Any Claim, and we run a lean Australian claims operation on this same platform from the UK today. Glideflo is a product of FSG Global Limited.
We are a technology company serving claims firms. Your book is a client relationship, never our opportunity, and your customers are contracted to you throughout.
Why the price is public
Your advisers will run these numbers through their own tools before the second meeting. We would rather they did. Every rate on this page is published, versioned and defensible, because in this market the vendor whose numbers check out is the one who gets the book.
The same rate card prices our re-engagement service, and spend on either counts toward your position on the mark-up ladder.
Ready to run the book?
Bring the size of your back book and your view of its contact data. We will run it through the model with you, show you the trial plan, and send the three documents.
Design your service
Every round
| Round | Day | Week | Touch | Rate | Sign-ups | Still to reach | Emails | Texts | Invoiced |
|---|
The response curve falls because the pool empties, not because contacts go cold. Every round only contacts the customers who have not yet signed up, so the still to reach column shrinks as your book converts and your outreach spend falls away with it. The rate column shows the share of your whole book expected to sign up in each round.
Our communication strategy is calibrated on real world outreach campaigns run on this platform, timed to maximise client touch points within PECR and the other relevant guidelines. A customer signs a single authority once. Every claim type they qualify for then runs off that one signature. The invoiced column applies your effective mark-up to the delivery cost of each round.
Every month
| Month | Sign-ups | Claims opened | Submitted | In queue | Invoiced | Fees landing | Fees to date | Net position |
|---|
Estimated claims, win rates and fee income are illustrative, not a guarantee. Outcomes depend on the quality, completeness and consent of the data you provide, and on HMRC processing. The invoiced column includes our margin, applied in line with the mark-up ladder on the Your price page. All figures exclude VAT.
What you get, and how you get it
Live dashboard
Watch the programme as it runs. Qualification, outreach, claims and fees appear in your dashboard in real time, with drill down to any single customer.
Full export
Download everything. Each case exports with its documents, signatures, submission record and audit certificate, one at a time or in bulk. Your data stays yours.
Straight into your system
Standard connectors and webhooks are included, so cases and settlements can flow directly into your CRM and accounts. Anything bespoke is passed through at cost, like everything else.
Compare the three cadences
| Cadence | Reach ceiling | Sign-ups | Claims won | Delivery cost | Margin | Your invoice | Per won claim |
|---|
How you pay
Monthly in advance
Each month is quoted before it starts and runs once it is funded. You are never exposed beyond what you have already approved, and neither are we. Priced at the published mark-up.
Quarterly in advance
Fund the coming quarter in one payment and we take two points off the mark-up in every tranche.
Phase up front
Pay the phase in full up front and we take five points off the mark-up in every tranche. The mark-up never falls below twenty five percent.
If a month is not funded the programme pauses, and a pause of more than thirty days closes the phase out. Any unspent balance is repayable at any time, less a £100 administration fee. You can also leave it on account for any future Glideflo service and we will add ten percent to it.
Your invoice
Your invoice
Where our margin sits
On this configuration, of the delivery cost only exists once a customer actually engages and a claim is opened. The identity check, signature, document processing and archive lines are charged per claim, so if engagement comes in below the model those costs are never incurred and the invoice falls with them.
Payment schedule
| Payment | Due | Covers | Amount | Running total |
|---|
How the price is built
We pass through cost
Every email, text message, connected minute, identity check, signature and megabyte of archive is charged at what it actually costs us to deliver. Those rates are published on the rate card, and you can verify most of them independently.
We add our margin
We add a published mark-up on top of that cost. It starts at 60% and falls to 30% as your spend with us grows, and spend on re-engagement moves you down it too. It is a schedule rather than a negotiation, and it is the same for every client.
That is the invoice
Your invoice carries two lines: what the service cost to deliver, and what we added. On a trial there is a third, the £2,500 concierge, once. Beyond that there is nothing else on it, no platform fee, no licence and no credits.
Mark-up ladder
| Tranche | Invoiced spend from | Invoiced spend to | Mark-up | Cost priced here | Margin |
|---|
Where the money goes
Your return
Invoice against fees
The submission queue
On this configuration
Why there is a ceiling
We submit no more than five thousand claims to HMRC in any one month, across every claim type. That is an operational limit we hold ourselves to, because volume filed carelessly is how a book gets flagged rather than paid.
Claims are prepared as fast as your book converts. If preparation runs ahead of the ceiling the surplus waits in a queue and goes in the following month, oldest first, shared proportionately across claim types, so nothing is lost and everything arrives a little later.
One claim, worked end to end
The outreach share allocates the whole cost of contacting your book, including the customers who never respond, across the claims that open. Every other line is charged only when the claim itself exists. Values shown are the calibrated averages used throughout this model.
PCP Tax, ready when you are
Pending activation, by design
PCP Tax claims recover tax deducted from the interest portion of a PCP settlement, so they only exist once settlements are paying out. Until then the claim type sits ready in your programme at zero cost and zero volume.
When you are ready, we switch it on. There is no activation fee and no reconfiguration. PCP claims simply join the pipeline at the same published rates as everything else.
Why that matters
A book that has been through re-engagement is a book of consented, contact-verified, digitally active customers. That is exactly the audience PCP Tax needs, and the spend you made re-engaging them has already moved you down the mark-up ladder here.
Illustrative, honestly
Every projection on this page is a model, not a promise. Engagement, win rates and claim values are calibrated from our operating experience and published sources, and the model is built so you can move every assumption yourself and watch the consequences. Nothing here guarantees an HMRC outcome, and your own results will depend on the quality and consent of your data. We publish the workings precisely so that your advisers can pull them apart.
Why we publish this
Carrier rates for text and email are published openly, wages in South Wales are a matter of public record, and employer national insurance and pension contributions are set by government. You could rebuild most of this table yourself.
There is therefore no advantage in hiding any of it, and a real advantage in not pretending. We would far rather discuss whether our costs are right than argue about whether our price is fair. If you believe any line here is wrong, bring us a supplier quote and we will happily compare.
We pay the Real Living Wage of £13.45 an hour rather than the statutory minimum of £12.71. That adds slightly to the cost of every minute, and we believe it is the right way to run a contact centre.
Rate card
What we pay, passed through at cost
These rates reflect our current supplier costs, so final pricing may be adjusted if those underlying costs change. We will give you advance notice in the unlikely event this happens prior to the next stated review period. SMS rates are per message of up to 160 characters, and our templates are built to fit a single message. This is the same rate card that prices our re-engagement service.
How the agent minute is built
Delivery assumptions
What these assumptions mean
You are charged for connected minutes only. Dialling time, voicemail and wrap-up are absorbed in the utilisation figure, which is why the minute rate is set where it is. Each call round dials only the customers who have not yet signed up, at the connect rate your book quality implies, and nobody is dialled again once they have answered.
Outreach volumes fall round by round because every round contacts only the customers still to reach. Claim handling is separate and is charged per opened claim at the published usage for that claim type, so a Pension Relief claim carries more work than a PCP Tax claim and is priced accordingly.
Identity checks, postage, document processing and archive are charged per opened claim, never per customer, so a customer who never signs up never generates those costs. Submission to HMRC is capped at five thousand claims a month across all claim types.
The small print that matters
Compliance carried properly
Every claim is submitted through our HMRC registered tax partner, who carries sign off. Outreach runs inside PECR and UK GDPR with quiet hours, permanent opt-outs and vulnerable customer routing built in, and the full service is documented for your own regulator, whether that is the SRA or the FCA.
Contracted cleanly
The binding suite is three documents: this commercial schedule, a service agreement and a data processing agreement. We act as processor, you remain controller, and your book cannot be used for anything except your own programme.
Run to service levels
The platform is operated to a 99.5% uptime service level with defined response times, and every case, document and call recording is retained in the audit vault for six years. We file no more than five thousand claims to HMRC in any one month, across every claim type.