Glideflo for practices
Every specialist desk.None of the hires.
Glideflo runs the asking your practice does all year, in your practice's name: the records you need before 31 January, the quarterly updates under Making Tax Digital, fresh engagement letters, authorities and identity checks, and the tax checks your clients rarely think to mention. One set of answers about your practice, one invoice, and every rate published: our delivery cost, passed through at published rates, plus a published mark-up.
For your diligence
Glideflo is a product of FSG Global Ltd, registered in England and Wales, company 14060302. We pay the Real Living Wage of £13.45 an hour. Carrier rates for SMS and email are published by suppliers and can be verified independently, and the build-up of every figure on this site is set out openly on the Rate card page. Nothing here is bespoke to any reader: the rates and the margin schedules are the same for every practice.
January, handled
Asking for the P60, the bank interest and the rental figures before 31 January. Asking again, four times a year now, for the sole traders and landlords in Making Tax Digital for Income Tax, which started on 6 April 2026 for qualifying income of £50,000 or more, reaches £30,000 in April 2027 and £20,000 in April 2028 (TaxAssist, key dates). Asking for a signed engagement letter, an authority, a passport.
The engine behind Glideflo was built to do exactly that. It asks every client the same thing, in your practice's name, on a dated cascade of fifteen rounds that stops for each client the moment they answer, and it shows you, client by client, who is still outstanding. A small practice gets a chasing desk it could never staff. A specialist firm gets the generalist's toolkit without building it.
None of it is a promise. Every figure on this page is illustrative and every assumption is on the page, so you can move them and watch the consequences.
The year-end check, and what it also finds
Clients put off sending records because it is a chore with nothing in it for them. When the Records chase and the Tax checks both run, the same message from your practice can say: send us your records, and we will also check whether HMRC owes you anything. One link, one upload, then a few questions.
Anything that belongs on a return you file comes back to you as a found item. Anything that needs a separate claim goes to the Tax checks room, under its own authority and a fee the client agrees in writing before anything is filed. The records request itself needs no signature; it is part of the engagement you already have.
The catch, stated plainly
Data protection guidance treats a service message that also promotes something as marketing in its entirety. A records request that mentions the tax check is therefore a marketing message, and has to meet the marketing rules: the soft opt-in or consent, an opt-out in every message, and screening against the TPS for calls.
A practice offering its own clients a closely related service is likely to sit within the soft opt-in, but whoever looks after data protection in your practice decides. If you would rather not combine them, the records request runs as a pure service message and the tax check goes separately.
For specialist firms, and for groups
A specialist, with a generalist's toolkit
A contractor, property, expat or R&D specialist keeps doing its one thing well, and adds the year-end chase, the paperwork and the tax checks across a client list of any size, without building a desk for each of them.
A group of practices
Every practice that joins a group arrives with its own engagement terms and its own idea of a client file. Re-paper each list onto the group's terms, refresh identity evidence, and run one year-end chase across the group, priced on one ladder that falls as the group's spend grows.
Who we are
The team behind the platform
We are the team behind those numbers, and we run a lean Australian claims operation on this same platform from the UK today. Glideflo is a product of FSG Global Limited.
We are a technology company serving professional firms. Your clients are your relationship, never our opportunity. We do not prepare returns, we do not take on clients, and neither we nor our tax partner will ever market anything else to yours.
Why the price is public
Your principal, your ethics partner and your insurer will run these numbers through their own tools before the second meeting. We would rather they did. Every rate on this page is published, versioned and defensible, because in this market the vendor whose numbers check out is the one a careful practice can sign off.
Spend in any room counts toward your position on the mark-up ladders, and so does spend on any other Glideflo service.
Ready to plan your practice's year?
Bring the size of your client list and your view of its contact data. We will run it through the model with you, show you the first twenty five, and send the three documents.
Calibrate your practice
Your practice, in five answers
Records chase
Every client chased for their year-end records by the date you set, and every client in Making Tax Digital chased four times a year. Each client's chase stops the moment their records arrive.
Authority and ID
Your whole list re-papered on your current terms, with a fresh engagement letter and authority, identity evidence collected, and every new client onboarded the same way.
Tax checks
Marriage Allowance, Pension Relief and seven claims you can add, checked for every client and filed by our HMRC registered tax partner, with your practice's fee agreed in writing first.
Your plan, so far
The practice year
Deadlines shown are HMRC's for the 2026 to 2027 tax year: Self Assessment returns by 31 January; MTD quarterly updates by the 7th of the month after each quarter. Chases are timed to finish ahead of them. The 60-day capital gains chase and the July payments on account reminder are coming soon, and will be priced on the same rate card.
The records chase
Every client chased, in your practice's name, for the records you need by the date you set. Each client's chase stops the moment their records arrive, and your dashboard shows who is still outstanding, client by client.
The year-end chase, round by round
| Round | Day | Week | Touch | Rate | Records in | Running total | Still to reach | Invoiced |
|---|
Every round contacts only the clients whose records have not yet arrived, so the outreach spend falls away as your list responds. The rate column is the share of your Self Assessment clients expected to send their records in that round. Clients who do not respond to the chase are the ones your team follows up as it does today.
What a year of chasing costs
Records chase, first year
What your client sees
A message from your practice, with your practice's name in the first line, asking for the records you need and giving a date. One link to upload them. Reminders stop the moment the records arrive, and no client is ever chased for something they have already sent.
Records arrive in your dashboard, filed to each client, with the clients still outstanding listed at the top. Clients flagged as vulnerable are routed to a slower, human-led cadence, or excluded, as you instruct.
Making Tax Digital clients get the same chase each quarter, timed to finish before HMRC's deadline for that update.
Illustrative, honestly
The cascade, the rates and the mark-up are the same ones that price our re-engagement service. What is not yet calibrated is how a practice's own clients respond to a records request rather than to a request for a signature, so the response figures here are indicative. The document processing charge per client is our working estimate until a first practice runs. Nothing here is a view on any practice's work or on how quickly any client will respond.
Authority and ID
Your whole list re-papered on your current terms: a fresh engagement letter or addendum and the client's authority, signed electronically and timestamped. Identity evidence collected at the same time. Every new client onboarded the same way, all year.
The re-papering, round by round
| Round | Day | Week | Touch | Rate | Signed | Running total | Still to reach | Invoiced |
|---|
This is our re-engagement cascade, unchanged: fresh signed authority is the job it was built for, and its response curve is the one we observed. Every round contacts only the clients who have not yet signed.
What it costs, and why now
Authority and ID, first year
Why practices re-paper
No rule says a practice must re-paper every client, and we do not pretend there is. Plenty will want to this year: the revised Professional Conduct in Relation to Taxation took effect on 1 January 2026, and mandatory registration of tax advisers with HMRC began on 18 May 2026 (both are set out on the Compliance tab). A practice that has bought another, or been bought, has a whole list on someone else's terms.
Each client signs your updated engagement letter or addendum and their authority by electronic signature. Every acceptance is timestamped in the six year audit vault, so your file shows which terms each client agreed to, and when.
On anti-money laundering, plainly
Glideflo collects identity evidence and runs an electronic identity check for each client who responds, and returns it to your file. Your practice then makes its own customer due diligence decision on it, as it would with any electronic identity tool.
We do not offer our check, or our tax partner's, as one your practice can rely on under regulation 39 of the Money Laundering Regulations 2017. Reliance needs the other party to be supervised under the regulations and to agree to it, never covers enhanced due diligence, and leaves your practice liable either way.
New clients, onboarded the same way
Each new client gets one journey: identity check, your engagement letter, their authority, and an email to their previous accountant asking for professional clearance, chased until it arrives. New clients have just chosen you, so the model treats them as the most responsive list you have.
Onboarding runs all year, so it appears in every year of the plan, not only the first.
Design your tax checks
Marriage Allowance, Pension Relief and the claims you add, checked for every client and filed by our HMRC registered tax partner, with your practice's fee agreed in writing before anything is filed.
Your client list and contact quality here are the same answers as on Calibration, so changing them here changes every campaign.
Every round
| Round | Day | Week | Touch | Rate | Sign-ups | Still to reach | Emails | Texts | Invoiced |
|---|
The response curve falls because the pool empties, not because contacts go cold. Every round only contacts the clients who have not yet signed up, so the still to reach column shrinks as your client list converts and your outreach spend falls away with it. The rate column shows the share of your whole client list expected to sign up in each round. Count the clients you may contact about this, and the partners of clients where Marriage Allowance may apply. Leave out former clients, clients you audit or provide assurance to and their directors, the staff of company clients, anyone who has asked not to be contacted, and anyone whose details were gathered on terms that do not allow it. Check with whoever looks after data protection in your practice which clients you may contact about this service.
Our communication strategy is calibrated on real world outreach campaigns run on this platform, timed to maximise client touch points within PECR and the other relevant guidelines. Every message goes out in your practice's name. A client signs a single tax authority once, separate from your engagement for returns and accounts. Every claim type they qualify for then runs off that one signature. The invoiced column applies your effective mark-up to the delivery cost of each round. Small client lists give small, uneven numbers, and the model shows them as they fall.
Every month
| Month | Sign-ups | Claims opened | Submitted | In queue | Invoiced | Fees landing | Fees to date | Net position |
|---|
Estimated claims, win rates and fee income are illustrative, not a guarantee. Outcomes depend on the quality, completeness and consent of the data you provide, and on HMRC processing. Nothing in this model predicts whether any client has received, or will receive, compensation of any kind. The invoiced column includes our margin, applied in line with the mark-up ladder on the Your price page. All figures exclude VAT.
What you get, and how you get it
Live dashboard
Watch the programme as it runs. Qualification, outreach, claims and fees appear in your dashboard in real time, with drill down to any single client.
Full export
Download everything. Each case exports with its documents, signatures, submission record and audit certificate, one at a time or in bulk. Your data stays yours.
Straight into your system
Standard connectors and webhooks are included, so cases and refunds can flow directly into your CRM and accounts. Anything bespoke is passed through at cost, like everything else.
Compare the three cadences
| Cadence | Reach ceiling | Sign-ups | Claims won | Delivery cost | Margin | Your invoice | Per won claim |
|---|
What your returns cannot see
A return is only as complete as what the client tells you. Pension contributions, a partner's unused allowance, compensation that arrived with tax already taken off: clients rarely think of them as tax, so they rarely mention them. Freedom of information figures published on 30 January 2026 suggest about 800,000 higher earners leave more than £1bn of pension tax relief unclaimed each year, while only 316,000 declared their contributions on a tax return.
Glideflo puts the same questions to every client, in your practice's name, collects the documents, and has every claim checked and filed by our HMRC registered tax partner. Marriage Allowance and Pension Relief run today, and you can add Gift Aid relief, work expenses, mileage, pension withdrawal tax, leaving-the-UK refunds and Blind Person's Allowance to the same programme. The claims that may follow compensation, from motor finance and mis-selling redress to an equal pay settlement or a year an injury stopped work, are coming soon, as our tax partner confirms each one. None of it lands on your desk in January, and the Records chase can take the rest of January off it too.
Where the money goes
HMRC pays the refund to our HMRC registered tax partner, under a nomination the client can withdraw at any time. Out of it comes your practice's fee, at the rate you set and the client agreed in writing before anything was filed. Our HMRC registered tax partner takes 25% plus VAT of that fee for the compliance sign-off that makes every claim filable, pays the balance of the fee to your practice, and pays the rest of the refund to the client. No client money passes through your practice. Nobody on your team files a form, and no client is asked to pay anything up front.
Your fee on a refund is separate from your fee for returns and accounts, is agreed with the client in writing before anything is filed, and is shown to the client as a fee on money that would otherwise go unclaimed. Your clients can always claim from HMRC themselves, for free, and every authority says so.
The programme itself is priced exactly like every Glideflo service: every email, text, connected minute, identity check and signature at the rate we actually pay, published on the rate card, with our mark-up printed next to it. There are no credits, seats or bundles, because a credit is not a thing a careful practice can price check.
Run your own client list through the model above and see. Every figure is illustrative and every assumption is on the page.
How a won claim splits
HMRC pays the refund to our HMRC registered tax partner. Your practice's fee comes out of it at the rate the client agreed, and the client keeps the rest.
Out of your fee, our HMRC registered tax partner takes 25% plus VAT, an effective rate of 30%. They are the ones who carry compliance sign off on every claim that goes in, which is what makes the whole thing filable. That share is deducted at source, so it never appears on an invoice and never reaches your practice.
Every fee figure anywhere on this page is already net of the tax partner's share. Move the fee rate slider above and this splits with it. Your practice's fee is shown on the dashboard and in every export, case by case.
Written for your practice's obligations
There is no rule that says a practice must check every claim its clients could make, and we do not pretend there is. What there is, is a professional standard that asks you to act in your client's interest with due care, a client who expects you to have thought of it, and a programme that lets you do it across the whole list without taking a single hour from January.
A complete check means the same questions put to every client, the documents collected, and every claim checked and filed. This programme does that in your practice's name, under a separate authority and a fee agreed in writing, with every claim signed off and filed by our HMRC registered tax partner under its own agent registration. The Compliance page sets out each obligation and how the programme meets it.
Your return on the tax checks
Invoice against fees
The submission queue
On this configuration
Why there is a ceiling
We submit no more than five thousand claims to HMRC in any one month, across every claim type. That is an operational limit we hold ourselves to, because volume filed carelessly is how a batch of claims gets flagged rather than paid.
Claims are prepared as fast as your client list converts. If preparation runs ahead of the ceiling the surplus waits in a queue and goes in the following month, oldest first, shared proportionately across claim types, so nothing is lost and everything arrives a little later.
One claim, worked end to end
The outreach share allocates the whole cost of contacting your client list, including the clients who never respond, across the claims that open. Every other line is charged only when the claim itself exists. Values shown are the calibrated averages used throughout this model.
What your returns cannot see
Pension Relief, the best fit
Directors and landlords are more likely than most to pay higher-rate tax. Freedom of information figures suggest about 800,000 higher earners leave more than £1bn of pension relief unclaimed each year (Corporate Adviser, reporting figures obtained from HMRC, 30 January 2026). Where a claim for an open year belongs on a return you file, we hand it to you as a found item.
We have no data on your client list, so the model keeps the same conservative defaults as every other, and says so.
The household beyond the client
Marriage Allowance needs one partner earning under the personal allowance and the other paying basic-rate tax. The partner who makes the claim is often not your client at all. They sign their own authority, and we never assume you hold their details.
What your client sees
A message from your practice, about a check your practice is running for every client, with your practice's name in the first line so it is recognised. It says plainly that they could claim from HMRC themselves for free. No cash offer, no unfamiliar sender, no pressure. Clients flagged as vulnerable are routed to a slower, human-led cadence, or excluded, as you instruct.
Every claim, one sign-up
Marriage Allowance
For couples where one partner earns under the personal allowance and the other pays basic-rate tax. We collect details of both partners.
Pension Relief
For higher-rate taxpayers paying into a pension who have not claimed the extra relief. We collect a P60 or March payslips and contribution statements.
When compensation includes interest, the payer usually deducts basic-rate tax from the interest, and a client who pays little or no tax may be able to reclaim some or all of it. For a client whose return you file, it is credited through that return; for anyone else it would be a separate claim. We would collect the settlement statement showing the interest and the tax.
Motor finance redress interest tax
If redress under the FCA's motor finance scheme is paid. Payments are on hold until a court hearing listed for February 2027 (MoneySavingExpert, 13 October 2026).
Mis-selling and settlement interest tax
For clients already paid redress for a mis-sold pension, investment or other product, or a settlement that included interest. Average value {{redress_interest_avg}}, not yet published.
Diesel damages interest tax, if and when
If a diesel emissions claim ever results in an award or settlement that includes interest. None has, and nothing here is a view on whether one will. Average value {{diesel_interest_avg}}, not yet published.
Equal pay settlement tax check
If an equal pay award is paid as one lump sum and taxed in the year it is paid, rather than the years it relates to, a client may have paid too much tax. We would collect the settlement statement and the P60s or P45. Average value {{equal_pay_settlement_avg}}, not yet published.
Injury-year tax check
If an injury stopped a client working part way through a tax year, PAYE may have taken too much that year. We would collect the P45 or P60 and the dates off work. Average value {{injury_year_avg}}, not yet published.
Gift Aid relief
The same check as Pension Relief, for donations. A higher-rate taxpayer can claim extra relief on Gift Aid donations they have not claimed for. We collect donation records.
Pension withdrawal tax
A first flexible withdrawal is often taxed on an emergency basis. HMRC repaid almost £4,000 on average to the people who claimed between April and June 2026 (Quilter, reporting HMRC figures, 30 July 2026). We collect the provider's statement.
Uniform, tools and work clothing
A fixed HMRC allowance for people who wash or replace their own uniform or tools. No receipts needed. Small on its own.
Professional subscriptions
Fees to bodies on HMRC's approved list. We collect the receipts.
Work mileage
For people paid less than HMRC's rate for using their own vehicle for work. We collect a mileage log and the employer's record, because HMRC checks these closely.
Leaving the UK refund
Someone who leaves part way through a tax year has often paid tax on allowance they never used. We collect the P45 and the date they left.
Blind Person's Allowance
An extra allowance for people registered as severely sight impaired, which can be shared with a spouse. Contact is human-led.
The added claims are off until you tick them. Their qualification rates, win rates and values are our working estimates until our tax partner confirms them, and the menu above labels them as indicative.
Coming soon
These claims are not part of the model yet and cannot be selected above. If your clients need one, tell us. Once our tax partner has confirmed the route and a working value, we run it off the same sign-up, at the same published rates as everything else, with no activation fee.
What we offer is the tax claim that may follow each event, never the redress, litigation or tribunal claim itself, and nothing here is a view on the merits, timing or value of any of them.
Illustrative, honestly
Every projection on this page is a model, not a promise. Engagement, win rates and claim values are calibrated from our operating experience and published sources, and the model is built so you can move every assumption yourself and watch the consequences. Nothing here guarantees an HMRC outcome, and your own results will depend on the quality and consent of your data. We publish the workings precisely so that your practice and your advisers can pull them apart. Nothing on this page is a view on whether any client has received, or will receive, compensation of any kind.
Your whole price
Your practice, on one invoice
| Room | What runs | First year invoice | Each year after | Fees to your practice |
|---|
Each year after is priced at the first year's rates, which is the cautious view: your spend in the first year also counts toward your ladder position in the second. The per client figure is the invoice divided by your client list. It is a result, not a bundle or a subscription price, and it moves when you change anything.
Where your spend sits on the ladders
On this plan
How the rooms share one position
Rooms are priced in the order they run. Authority and ID goes first, then the Records chase, then the Tax checks, and each one starts where the one before it left off, on top of your spend with us in the last twelve months. Nothing is counted twice, and crossing a threshold reprices only the spend after it.
The chase rooms start at 35% and fall to 15%. The tax checks start at 60% and fall to 30%. Paying ahead takes two or five points off both, down to floors of 10% and 25%.
Your team's time
At your figures
Only you know how much of that time the chase would free. Clients who do not respond to the chase still need your team, and the records still need preparing. We would rather you made that judgement than read it from us.
How you pay
Monthly in advance
Each month is quoted before it starts and runs once it is funded. You are never exposed beyond what you have already approved, and neither are we. Priced at the published mark-up.
Quarterly in advance
Fund the coming quarter in one payment and we take two points off the mark-up in every tranche.
Plan up front
Pay the plan in full up front and we take five points off the mark-up in every tranche. The mark-up never falls below ten percent on the chase rooms or twenty five percent on the tax checks.
If a month is not funded the programme pauses, and a pause of more than thirty days closes the phase out. Any unspent balance is repayable at any time, less a £100 administration fee. You can also leave it on account for any future Glideflo service and we will add ten percent to it.
The tax checks, in detail
Your invoice for the tax checks
Your invoice
Where our margin sits
On this configuration, of the delivery cost only exists once a client actually engages and a claim is opened. The identity check, signature, document processing and archive lines are charged per claim, so if engagement comes in below the model those costs are never incurred and the invoice falls with them. That matters for a practice that wants to know its exposure before it starts: the downside is capped by what you approve each month.
Payment schedule
| Payment | Due | Covers | Amount | Running total |
|---|
How the price is built
We pass through cost
Every email, text message, connected minute, identity check, signature and megabyte of archive is charged at what it actually costs us to deliver. Those rates are published on the rate card, and you can verify most of them independently.
We add our margin
We add a published mark-up on top of that cost. It starts at 60% and falls to 30% as your spend with us grows, and spend on re-engagement moves you down it too. It is a schedule rather than a negotiation, and it is the same for every practice.
That is the invoice
Your invoice carries two lines: what the service cost to deliver, and what we added. On a pilot there is a third, the £2,500 concierge, once. Beyond that there is nothing else on it, no platform fee, no licence and no credits.
A practice-sized programme
Nothing runs until it is paid for, and each month is a discrete, capped spend approved in advance. At the default of 250 clients the whole programme is invoiced at about £2,260 over its life, for an estimated £13,804 of fees to your practice at a 20% fee rate. Fee income from won claims lands from month six or seven, and on the default list the programme pays for itself inside the year.
One question only you can answer: does your engagement letter, or your professional indemnity policy, say anything about offering clients a separate service delivered with a third party? Check both before the first month is approved.
Mark-up ladder
| Tranche | Invoiced spend from | Invoiced spend to | Mark-up | Cost priced here | Margin |
|---|
Where the money goes
Why we publish this
Carrier rates for text and email are published openly, wages in South Wales are a matter of public record, and employer national insurance and pension contributions are set by government. You could rebuild most of this table yourself.
There is therefore no advantage in hiding any of it, and a real advantage in not pretending. We would far rather discuss whether our costs are right than argue about whether our price is fair. If you believe any line here is wrong, bring us a supplier quote and we will happily compare.
We pay the Real Living Wage of £13.45 an hour rather than the statutory minimum of £12.71. That adds slightly to the cost of every minute, and we believe it is the right way to run a contact centre.
Rate card
What we pay, passed through at cost
These rates reflect our current supplier costs, so final pricing may be adjusted if those underlying costs change. We will give you advance notice in the unlikely event this happens prior to the next stated review period. SMS rates are per message of up to 160 characters, and our templates are built to fit a single message. The same rates price the two chase rooms on this page and our re-engagement service.
How the agent minute is built
Delivery assumptions
What these assumptions mean
You are charged for connected minutes only. Dialling time, voicemail and wrap-up are absorbed in the utilisation figure, which is why the minute rate is set where it is. Each call round dials only the clients who have not yet signed up, at the connect rate the quality of your client list implies, and nobody is dialled again once they have answered.
Outreach volumes fall round by round because every round contacts only the clients still to reach. Claim handling is separate and is charged per opened claim at the published usage for that claim type, so a Pension Relief claim carries more work than a Marriage Allowance claim and is priced accordingly.
Identity checks, postage, document processing and archive are charged per opened claim, never per client, so a client who never signs up never generates those costs. Submission to HMRC is capped at five thousand claims a month across all claim types.
The chase rooms, on the same card
Per case, in the chase rooms
The chase rooms' mark-up ladder
| Tranche | Invoiced spend from | to | Mark-up |
|---|
Marginal, not retroactive, and set by the same twelve months of invoiced spend as the ladder for the tax checks. Paying quarterly takes two points off every tranche and paying the year up front five, down to a floor of 10%.
The small print that matters
Compliance carried properly
Every claim is submitted through our HMRC registered tax partner, who carries sign off. Outreach runs inside PECR and UK GDPR with quiet hours, permanent opt-outs and vulnerable client routing built in, and the full service is documented for your own professional body, whether that is ICAEW, ACCA, ICAS, AAT or another, and for HMRC as your anti-money laundering supervisor where it is. The claims are filed by our HMRC registered tax partner under its own agent registration.
Contracted cleanly
The binding suite is three documents: this commercial schedule, a service agreement and a data processing agreement. We act as processor, you remain controller, and your client list cannot be used for anything except your own programme, and neither we nor our tax partner will ever market anything to your clients.
Run to service levels
The platform is operated to a 99.5% uptime service level with defined response times, and every case, document and call recording is retained in the audit vault for six years. We file no more than five thousand claims to HMRC in any one month, across every claim type.
Built for a profession that has seen what bad refund firms do
This page is for the people who sign the plan off: the principal, the ethics partner and the MLRO, or the one person who is all three. Every contact is issued in your practice's name, about the client's own affairs. The two chase rooms are a service your practice pays for, with no fee from any refund. The tax checks run under a separate authority and a fee agreed in writing, with every claim signed off and filed by our HMRC registered tax partner.
Three rooms, three different questions
| Source | What it says | What that means here |
|---|---|---|
| Records chase | ||
| PECR and ICO direct marketing guidance | A message sent only to administer an existing relationship is a service message, not marketing. A service message that also promotes something counts as direct marketing in its entirety (Hogan Lovells on the ICO guidance, 9 November 2022). | A records request under your existing engagement runs as a service message. If you add the tax-check question to it, the whole message is marketing and runs under the soft opt-in rules in the Tax checks section below. Whoever looks after data protection in your practice decides. |
| Making Tax Digital for Income Tax from 6 April 2026 |
Sole traders and landlords with qualifying income of £50,000 or more send HMRC quarterly updates, due by the 7th of the month after each quarter; the threshold falls to £30,000 in April 2027 and £20,000 in April 2028 (TaxAssist). | Each quarterly chase is timed to finish ahead of that quarter's deadline. The obligation stays your client's and your practice's; the chase only collects what you need, sooner. |
| UK GDPR, controller and processor | A processor acts only on the controller's documented instructions, under a written agreement. | You are the controller and Glideflo is your processor, under a data processing agreement. Records collected for the chase are used for nothing else. |
| Authority and ID | ||
| Money Laundering Regulations 2017, regulation 39; HMRC ECSH33550 | A business may rely on another party's customer due diligence only if that party is supervised under the regulations and agrees to it. Reliance does not extend to enhanced due diligence, and the business remains liable. | Glideflo is a tool your practice uses to collect identity evidence and run an electronic check. Your practice makes its own due diligence decision. We do not offer our check, or our tax partner's, as one you can rely on under regulation 39. |
| ICAEW guidance on charging fees; PCRT, effective 1 January 2026 | Fee terms are confirmed in writing before the engagement begins (paragraph 21); PCRT sets the standards a member applies to tax work. | Re-papering issues the terms you have written for electronic signature, and timestamps each acceptance. The terms are yours; we do not draft engagement letters. |
| Your professional body's guidance on changes in professional appointment | Sets out how a practice taking on a client communicates with the existing adviser, usually by asking for professional clearance. | Onboarding emails the previous accountant for professional clearance on your behalf, in your name, and chases until it arrives. What you do with the reply is your decision. |
| Tax checks | ||
| The tax checks carry a fee that depends on a refund, so they carry the most to check. Their obligations have their own table, next. | ||
The tax checks: your obligations already point this way
| Source | What it says | What that means here |
|---|---|---|
| Your professional body | ||
| Codes of Ethics, fees and commissions ICAEW, ACCA and ICAS section 330; ICAS guidance; AAT equivalent |
Commissions and referral fees must be disclosed, the client's written consent is needed to keep them, and records are kept. | Your income here is your own fee for your own service, not a commission. Your relationship with Glideflo and our tax partner is still disclosed to the client in writing. If you choose to be paid as a commission instead, the consent-to-retain rules apply in full. |
| ICAEW guidance on charging fees paragraph 21 |
Fee terms are confirmed in writing before the engagement begins. | The fee rate, the tax partner's share and what the client keeps are in the client authority and an engagement letter addendum before anything is filed. |
| Contingent fees ICAEW guidance paragraphs 14 to 17; Code Parts 4A and 4B; FRC Ethical Standard |
Contingent fees can be acceptable for non-assurance work if the threats to objectivity are managed; they are prohibited for assurance engagements and, in many cases, for services to assurance clients. | A fee that depends on a refund is a contingent fee. Clients you audit or provide assurance to, and their directors, are out of the model by default, and your ethics partner decides any exception. |
| PCRT effective 1 January 2026 |
Integrity, objectivity, competence and confidentiality; disclose commission; disclose relationships with third-party providers. | The client is told who runs the check, Glideflo for your practice, and who files, our HMRC registered tax partner. Nothing is filed that depends on HMRC having less than the facts. |
| Client confidentiality Code of Ethics; PCRT 2.18 to 2.19 |
Client information may be disclosed only with consent or a legal or professional right to do so. | Sharing client details with Glideflo, as processor, and with our tax partner needs the client's consent or a lawful basis you decide, recorded in a data processing agreement. |
| HMRC | ||
| Mandatory registration of tax advisers from 18 May 2026 |
Anyone paid to deal with HMRC on a client's behalf must register and meet HMRC's standards, including anti-money laundering supervision. | Our tax partner is the adviser dealing with HMRC on every claim, under its own registration. Your practice is registered for its own work in any case. |
| Repayment agent rules gov.uk, updated 6 April 2025 |
A paid agent receiving repayments needs an agent services account and its agent reference number on the nomination, and must take the client's signature by an advanced electronic signature, dated within six months. | Our tax partner's reference number goes on every nomination, and signatures are taken by advanced electronic signature. Paper is used only where HMRC has confirmed a client is digitally excluded. |
| Assignments of repayments void from 15 March 2023 |
A taxpayer cannot assign a repayment to anyone. Nominations remain allowed and can be withdrawn. | The refund stays the client's. They can withdraw the nomination at any time, and they can always claim from HMRC themselves for free. |
| HMRC and ASA enforcement notice on advertising repayment agent services, 7 December 2023 |
Advertising of tax repayment services to consumers must meet the notice, and HMRC and the ASA enforce it. | The templates you approve are written to it, and every message says the client could claim from HMRC for free. |
| Data and anti-money laundering | ||
| Money Laundering Regulations 2017 | Customer due diligence before acting. | An identity check runs before any claim is filed, whatever checks your practice already holds, unless our tax partner agrees otherwise. |
| PECR regulations 22 and 21, and ICO guidance | Marketing email and texts need consent or the soft opt-in, which covers the sender's own similar products and services, with an opt-out at collection and in every message. Live calls are permitted unless the number is registered with the TPS or the person has objected. | A tax check offered by a tax practice to its own clients, in its own name, at its own fee, is likely to sit well within the soft opt-in, but whoever looks after data protection in your practice decides. Calls are screened against the TPS. |
| UK GDPR, purpose limitation and lawful basis | Personal data collected for one purpose cannot be reused for an incompatible one without a lawful basis. | You are the controller, Glideflo is your processor, and our tax partner is controller for the filing. The data specification carries a contact-preference field, and we contact only the clients you mark. |
We are not lawyers and this is not legal advice. Your ethics partner will want to check how the fee sits with your engagement letter and how the client authority is worded. Code of Ethics paragraph references should be confirmed against your own professional body's current version before launch.
Tax checks, revenue per client
At the default, the programme earns your practice about £55 for every client on the list, for an invoice of about £9 per client. On a won claim your practice keeps about £175 on Marriage Allowance and £413 on Pension Relief, after our tax partner's share. A list that has just heard from you, at High or Very high, earns more, and the Tax checks tab shows exactly how much.
None of it takes an hour of your team's time, and none of it is a promise: every figure is illustrative, and every assumption is on the page.
Seven lanes, because not every client belongs in the model
The programme the model is built on
Individual clients whose return you prepare, and whose contact preferences allow it. Where a claim for an open year belongs on a return you file, we hand it to you as a found item, until our tax partner confirms how it should be made.
The claims outside the return
Clients you help from time to time whose tax is taken through their pay, and the partner who would transfer Marriage Allowance. Partners sign their own authority, and we never assume you hold their details.
In, as individuals, for their own tax.
Not in this programme. You usually process payroll for the employer, so contacting staff needs the employer's instruction. Talk to us about offering it to your payroll clients as a staff benefit.
Out by default. A fee that depends on a refund is a contingent fee, and those are restricted for assurance clients and their directors. Your ethics partner decides any exception.
Out. There is no current relationship, and a message about a new service would be marketing.
Flagged clients are routed to a slower, human-led cadence, or excluded, as you instruct. Flags you hold pass through to us.
Data protection, security and stopping
Our role, and where the data lives
We act as your data processor, handling the data you provide only on your documented instructions; you remain the controller, and a Data Processing Agreement forms part of every programme. The data is hosted in the UK, encrypted in transit and at rest, restricted to the staff running your programme, and never used to train models or sold. It is shared only with our sub-processors, whose current list we share on request, and with our HMRC registered tax partner, who needs it to make each claim.
Retention, breach and requests
Authority, claim and audit records are held for six years in the audit vault, so every signature and submission stays evidenced, while contact data is returned or securely deleted on completion, on your instruction. Any personal-data breach affecting your records is notified to you without undue delay, and any subject access request we receive is passed to you promptly, with the vault records to support your response.
How a client stops
Every message carries a one-click STOP, opt-outs are permanent across every channel, and nothing in the journey obstructs a client who chooses to stop, to cancel, or to claim from HMRC themselves for free.
For principals
What we need from you
An extract of your client list, for which we share the field specification, contact preferences and vulnerability flags, your approval of every template that goes out in your practice's name, your fee rate, and a named contact for the round-by-round sign off. Nothing else.
How it starts, and how it stops
The first twenty five clients run end to end while you watch, so you see real eligibility, real vulnerability handling and real responses before the rest of the list moves, through every room in your plan. The pilot carries a one-off £2,500 concierge charge for tailoring the communications plan to your exact specification, and there is no minimum term. Stopping is as simple as not funding the next month.
What you get for practice assurance and your insurer
A live dashboard, and a per-client record of the authority, the fee agreement, the identity check, the documents, our tax partner's sign-off and the outcome, showing the refund, the tax partner's share, your fee and what the client kept, with exportable audit certificates for every signature.
What happens at the end
Everything exports in bulk. Client records are returned or securely deleted on your instruction, and the vault record is retained for six years. Anything we found that belongs on a return you file comes to you as a found-items report.
Discussing a programme for your clients?
We are happy to walk your principal or ethics partner through the model, share the compliance pack and the Data Processing Agreement, and price a programme on your client list as it stands.